Remote support
Remote support through WhatsApp.
For suitable issues, send your machine details, symptoms, error codes, photos or a short video and receive first-line troubleshooting guidance before arranging a visit.
Before you contact us
Prepare the details that make remote diagnosis useful.
1
Brand and modelHave the machine identification ready.
2
Machine age & historyMention any recent transport, installation or previous repair.
3
Exact symptomObserve when the fault occurs and whether it is repeatable.
4
Error codeTake a clear photo if the display shows a code.
Safe checks
Simple things you can check before a visit.
Do not open electrical panels or attempt internal repair unless you are qualified.
Not draining
Check the filter and drain hose
Look for accessible blockage or a kinked drain hose, following the manufacturer’s safe-use instructions.
Leaking
Inspect visible seals and hoses
Stop the machine if water is pooling. Check the door seal, detergent drawer and visible hose connections.
No power
Check plug and socket
Confirm the plug is seated and the socket works with a safe known device. Avoid opening the machine.